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Welcome to Our Support Center!

If you can't find your answer here, start a chat with us, and we will be happy to assist you.

Business Central

  • Build your own Customer Portal or Webstore from the commercebuild Business Central App
  • Customer Ledger Transaction History & Paying Open Invoices
  • Orders
  • Sales Tax
  • Managing Products

Discovery Questions

  • Is commercebuild HIPAA Compliant?
  • Premium Support
  • Sage Alerts & Workflow
  • Where are your data centers located?
  • Is FTP or SSH access provided?

FAQ

  • Enabling Promotion Field in Checkout
  • Adding Tax Exemptions in Avalara
  • How to Grey Cloud (Deactivate Proxy) at Cloudflare
  • How to Modify Transaction Email Recipients
  • How to Manage “Customer On Hold”, “Customer Disabled” and “Inactive Customer” Sage 300 Customer Statuses

Getting Started

  • Modules Required for commercebuild Sage 300 User
  • Enabling Promotion Field in Checkout
  • What commercebuild Does And How We Can Help
  • How to Unassign a Product from a Category
  • Enable Editable Item Description

Sage

  • How to Check commercebuild Payments Version
  • Manually posting an order

Troubleshooting

  • System Notification: Product is no longer available
  • How to Check a Price in Sage 300
  • General troubleshooting of display issues
  • ERROR: X3 server is not allowed to ask the web service server to open a window
  • Error When Uploading Images

Tutorials

  • How to Enable reCAPTCHA on Custom Forms
  • Adding a custom message to the shipping step at checkout
  • How to configure Stripe as a payment method
  • SQL Server Change Tracking Query for Sage 300 and X3
  • Enable Product Level Warehouse Restriction

Video

  • How to Configure Abandoned Cart Emails with Sendinblue
  • How to Do a Price Search in Sage X3
  • How to Delete Pre Authorizations (Preauths) from commercebuild Payments
  • How to Set up Order Terms and Conditions
  • How to Enable reCAPTCHA on Registration Forms
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