The commercebuild platform will be upgraded to 5.140 in our Australia region on June 2 at 20:00 UTC, June 3 at 06:00 Melbourne time. 5.140 will be released to our North America and Europe regions June...
Release 5.140
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(Resolved) Support Chat Widget Temporarily Unavailable
Mon 05:36 AM UTC: We are currently seeing an issue where the support chat widget may load blank or may not appear correctly across commercebuild sites. Our team is already reviewing this and working w...
Support Site Outage
This commercebuild Success Portal experienced a critical error today from 03:16-09:10 UTC. The issue was caused by a failed plugin. Once that plugin was identified and updated, the critical errors sto...
Release 5.139
The commercebuild platform will be upgraded to 5.139 in our Australia region on May 19 at 20:00 UTC, May 20 at 06:00 Melbourne time. 5.139 will be released to our North America and Europe regions May ...
Release 4.138
The commercebuild platform will be upgraded to 4.138 in our Australia region on May 5 at 20:00 UTC, May 6 at 06:00 Melbourne time. 4.138 will be released to our North America and Europe regions May 12...
(Monitoring) Investigating: Data Sync Latency
00:21 UTC: We are currently investigating an issue causing delays in data synchronization across several accounts in the NA hosted region. Users may see outdated information while we work to clear the...
Release 4.137
The CommerceBuild platform will be upgraded to 4.137 in our Australia region on April 21 at 20:00 UTC, April 22 at 06:00 Melbourne time. 4.137 will be released to our North America and Europe regions ...
(RESOLVED) Support chat agent is down
Our support chat agent (Susan) is not currently responding to chat requests. Our support software provider, Intercom, is currently working on restoring service. We will provide updates here as they ar...
(Resolved) Slow load times in EU region being reviewed
7:25 UTC - Our team is investigating reports of slow load times of sites in the EU hosted region. We will update this post with more information as we learn more. 9:50 UTC - Our team fully resolved th...
Release 4.136
The CommerceBuild platform will be upgraded to 4.136 in our Australia region on April 7 at 20:00 UTC, April 8 at 06:00 Melbourne time. 4.136 will be released to our North America and Europe regions Ap...