FAQ

How to Stop commercebuild Services on Your Server

Whether you’re conducting an upgrade or troubleshooting an issue, you may need to temporarily stop the commercebuild services on you server: the XM Symphony Client and commercebuild agent Services. This guide will show you how to stop them, as well as modify their startup type, if necessary. Go to Services Services can be located by […]

How to View the Abandoned/Rejected Order Queue

If a customer tries to process an order but fails — perhaps due to a payment issue of some kind — you can generally find this order in the Abandoned/Rejected Order Queue. In the web store admin, go to Sales > Order Queue, and then under “Processing Status”, select “Abandoned/Rejected”. Note that this section should […]

How to 301 Redirect an Additional Domain to a Web Store Domain

If you your web store domain is www.discovershoes.com and you purchase another domain — let’s say amazingshoes.com and www.amazingshoes.com — that you want to 301 redirect to www.discovershoes.com, you will need to create A records for both amazingshoes.com and www.amazingshoes.com that point to 50.18.206.50. Once amazingshoes.com and www.amazingshoes.com point to 50.18.206.50 using an A record, […]

Sync 1 vs. Sync 2

commercebuild has recently begun upgrading web stores from Sync 1 to Sync 2, which is our improved replication software that keeps your web store up-to-date with your ERP. In this article, we’ll go over some of the advantages of Sync 2, as well as a couple of the upcoming features. Sync 2 Advantages Sync 2 […]

About Elasticsearch

What is Elasticsearch Elasticsearch is a caching mechanism which allows your customers to access a variety of different data points quickly and efficiently. Support for Elasticsearch commercebuild continues to build in support for Elasticsearch into the platform, including automatic reindexing when certain events occur in your store. For example, when you modify a content page, […]

Sage Alerts & Workflow

Sage Alerts & Workflow is a standalone application that will allow you to set up alerts for certain events in your Sage ERP. For example, if you wanted to email customers notifications about the status of their orders — once they’ve been shipped or delivered, for example — Sage Alerts & Workflow can help you […]

How to View 404s in Google Search Console

You may want to view all pages on your site that Google can crawl which also 404. To achieve this, make sure you have added your website to Google Search Console. Once it’s added, you can then monitor for 404 pages. In Google Search Console: Click “Coverage” Click “Excluded” Add a filter for “Type” Set […]

How to Enable reCAPTCHA on Checkout Pages

In order to enable reCATPCHA on checkout pages, go to your Dashboard, and click System > Features. Once in Features, you will automatically land on the B2B Features. You can enable reCAPTCHA for B2B users by toggling ON Enable Captcha at Checkout. Once enabled for B2B users, scroll to the top of the page and […]