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AU Region Production Issues

2022/11/14 12:39 UTC – Our systems team confirmed that this issue was due to the previously mentioned Kubernetes upgrade. Normally these are run outside of business hours, however in this instan...

Sync Issues Affecting Sage Web Stores

November 24 – Most of the significant issues related to Sync 2 replication should be resolved at this point. Some minor issues remain, but those will be resolved soon. If you have any questions,...

Issues with Database Server

October 27, 01:51 UTC – The fix for this issue has been pushed into production. October 26, 01:47:12 UTC – We have identified and fixed the issue, and are looking to hotfix the repair into...

Paya Transaction Errors

19:30 UTC – Paya has updated their status site: 3:10pm EST – we see no additional errors after 3pm. We are receiving reports from our customers that the errors seem to have resolved. 17:55...

Platform Issues

June 13, 15.30 UTC – The platform-wide issue, which occurred on June 8 at approximately 18: 30 UTC, was brought under control by 19:30 UTC for all our web stores. Since then, our Systems team ha...

Release 4.32.0

The commercebuild platform will be upgraded to 4.32.0 in our Australia region on February 15 at 19:00 UTC, i.e. February 16 at 06:00 Melbourne time. 4.32.0 will be released to our North America and Eu...

500 Errors Affecting Stores in North America

02:00 UTC – 4.31.0 has been released to North America. These errors would have been encountered from approximately 01:25 UTC until 01:32 UTC. We thank you for your patience. 01:29 UTC – We...

500 Error Upon Login to AU Web Stores

20:58 UTC – Our systems and development teams confirm that this issue has been resolved. Thank you for your patience! 20:13 UTC – After the release of 4.31 to our Australia region, our sys...

Release 4.31.0 & PHP Upgrade

Notice: The release of 4.31.0 to North America has been postponed to February 9 at 01:00 UTC (24 hours later).  The commercebuild platform is being upgraded to 4.31.0 in our Australia region today, F...

Release 4.30.0

The commercebuild platform will be upgraded to version 4.30.0 this evening (i.e. 01:00 UTC / 20:00 Eastern) in our Europe and North America regions. 4.30.0 was released in our Australia region last Tu...