21:35 UTC, August 10 - We received a report from one of our customers in communication with Paya that the issue had been caused by something on their end. They had rolled out an enhancement of some ki...
Archive by Author
URGENT: Issues with “Copying Pages from Dealer to Public”
00:00 UTC - A hot fix was released for this to all environments and this should no longer be an issue. 16:47 UTC - If you experience this issue, one way to resolve it is to copy each page individually...
500 Errors
23:32 UTC - The issue was related to the number of connections to one subset of our databases reaching its maximum limit. We have temporarily increased the limit to resolve the problem, and now we wil...
500 Errors Affecting Subset of Sites in North America Region
23:50 UTC - We're now seeing functionality return to affected sites. We are assessing the cause of this issue and hope to provide more information, if possible. 23:33 UTC - Our systems team continues ...
Product Information Not Displayed after 4.61 Release
May 8 - After additional fixes, we now believe this issue to be resolved. The reason this issue occurred was due to a bug fix that had a work-around in place to get around it. As a result of the bug f...
Release 4.61 – Update on Google Analytics 4 Support
The commercebuild platform will be upgraded to 4.61.0 in our Australia region today, April 12, at 20:00 UTC, i.e. April 13 at 06:00 Melbourne time. 4.61.0 will be released to our North America and Eur...
Release 4.57.0
The commercebuild platform will be upgraded to 4.57.0 in our Australia region February 15, at 19:00 UTC, i.e. February 16 at 06:00 Melbourne time. 4.57.0 will be released to our North America and Euro...
Intermittent Issues with Elasticsearch Affecting Stores in North America – “Request execution cancelled” Errors
13:29 UTC - This issue should be resolved after our team restarted a catalog search pod. It appears to have started around 02:09 UTC today, February 6. At that time, the scope of the issue was not kno...
Images Not Loading, Inaccessible Staging Web Stores
09:50 UTC, December 13 - This issue has been resolved. It affected web stores using new commercebuild staging domains. We have added checks on these domains to ensure SSL certificates remain valid. 19...
Scheduled Database Maintenance
The commercebuild Systems team will be upgrading MySQL database servers on December 11 and December 12, UTC. AU region: Sunday 11th 18:00 UTC / Mon 02:00 AWST / 05:00 AEST / 07:00 NZDT EU region: Mond...