23:50 UTC - We're now seeing functionality return to affected sites. We are assessing the cause of this issue and hope to provide more information, if possible. 23:33 UTC - Our systems team continues ...
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Product Information Not Displayed after 4.61 Release
May 8 - After additional fixes, we now believe this issue to be resolved. The reason this issue occurred was due to a bug fix that had a work-around in place to get around it. As a result of the bug f...
Release 4.61 – Update on Google Analytics 4 Support
The commercebuild platform will be upgraded to 4.61.0 in our Australia region today, April 12, at 20:00 UTC, i.e. April 13 at 06:00 Melbourne time. 4.61.0 will be released to our North America and Eur...
Release 4.57.0
The commercebuild platform will be upgraded to 4.57.0 in our Australia region February 15, at 19:00 UTC, i.e. February 16 at 06:00 Melbourne time. 4.57.0 will be released to our North America and Euro...
Intermittent Issues with Elasticsearch Affecting Stores in North America – “Request execution cancelled” Errors
13:29 UTC - This issue should be resolved after our team restarted a catalog search pod. It appears to have started around 02:09 UTC today, February 6. At that time, the scope of the issue was not kno...
Images Not Loading, Inaccessible Staging Web Stores
09:50 UTC, December 13 - This issue has been resolved. It affected web stores using new commercebuild staging domains. We have added checks on these domains to ensure SSL certificates remain valid. 19...
Scheduled Database Maintenance
The commercebuild Systems team will be upgrading MySQL database servers on December 11 and December 12, UTC. AU region: Sunday 11th 18:00 UTC / Mon 02:00 AWST / 05:00 AEST / 07:00 NZDT EU region: Mond...
Release 4.53.0
The commercebuild platform will be upgraded to 4.53.0 in our Australia region today, December 6, at 19:00 UTC, i.e. December 7 at 06:00 Melbourne time. 4.53.0 will be released to our North America and...
AU Region Production Issues
2022/11/14 12:39 UTC - Our systems team confirmed that this issue was due to the previously mentioned Kubernetes upgrade. Normally these are run outside of business hours, however in this instance the...
Sync Issues Affecting Sage Web Stores
November 24 - Most of the significant issues related to Sync 2 replication should be resolved at this point. Some minor issues remain, but those will be resolved soon. If you have any questions, pleas...