Connection Timeout Issues Affecting Stores in North America

November 8, 19:44 UTC - The issue occurred due to a large influx of traffic from crawlers (similar to Googlebot and other services that may index pages) across multiple sites. commercebuild utilizes rate limiting in specific cases and is working on an automated solution. In the meantime, our Systems team has added in additional monitoring in order to flag any symptoms related to this issue as early as possible. We appreciate your patience and understanding during this incident.

20:05 UTC - Systems has confirmed that the issue should now be resolved. At this time, it appears to be resource-related. We will share more information regarding this incident as soon as it becomes available to us.

20:00 UTC - Our systems team confirms that they have identified the issue. They are working to resolve the matter as quickly as possible. Thank you for your continued patience.

19:44 UTC - Our systems team continues to investigate this issue. As soon as we have additional information, we'll update this post.

19:30 UTC - We are aware of connection timeout issues preventing users from accessing stores in our North America region. We are investigating and will update this post shortly. Thank you!