Notice: The release of 4.31.0 to North America has been postponed to February 9 at 01:00 UTC (24 hours later). The commercebuild platform is being upgraded to 4.31.0 in our Australia region today, F...
Release 4.31.0 & PHP Upgrade
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Orders in “Queued” State
15:34 UTC - This issue continues to affect some stores intermittently across different regions, not just the EU as originally stated. We have escalated the issue to our systems team. When more inform...
Release 4.30.0
The commercebuild platform will be upgraded to version 4.30.0 this evening (i.e. 01:00 UTC / 20:00 Eastern) in our Europe and North America regions. 4.30.0 was released in our Australia region last Tu...
Issues with New User Creation from Web Store Admin
21:10 UTC - Our development team confirms that this issue has been resolved. Thank you for your patience! 19:00 UTC - We anticipate this issue being resolved in the next few hours. When resolved, we w...
Release 4.29.0
The commercebuild platform will be upgraded to version 4.29.0 this evening (i.e. 01:00 UTC / 20:00 Eastern) in our Europe and North America regions. 4.29.0 was released in our Australia region last We...
Release 4.28.0
The commercebuild platform will be upgraded to version 4.28.0 this evening (i.e. 01:00 UTC / 20:00 Eastern) in our Europe and North America regions. 4.28.0 was released in our Australia region last Tu...
Log4Shell Vulnerability (CVE-2021-44228)
The security of the commercebuild platform is of paramount importance to us. As such, when the Log4Shell zero-day vulnerability was made public on December 9, our systems team immediately began their ...
Platform Issues in North America During Amazon Web Services Outage
At 15:19 UTC, we became aware of an issue affecting elements of our service at Amazon Web Services. This issue affected internet connectivity in regions US-WEST-1 and US-WEST-2. Amazon Web Services re...
Support Email Deliverability Issues
December 8 @ 12:09 UTC - The issue is resolved. We have received emails sent throughout the day and will respond to them as soon as possible. We appreciate your patience. December 7 @ 20:32 UTC - We ...
Release 4.27.0
The commercebuild platform will be upgraded to version 4.27.0 this evening (i.e. 01:00 UTC / 20:00 Eastern) in our Europe and North America regions. 4.27.0 was released in our Australia region last Tu...