The commercebuild platform will be upgraded to version 4.22.0 in the coming days, depending on web store server location: Australia: Tuesday, September 21 @ 20:00 UTC North America/Europe: Tuesday, Se...
Release 4.22.0
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Release 4.21.0
Version 4.21.0 will be released tonight (September 14) in the NA and EU server locations at approximately 01:00 UTC. 4.21.0 was released in our Australia (AU) environment last Tuesday, September 7 at ...
Redis Upgrade
On Thursday, April 26, commercebuild will upgrade Redis to version 6.x. The upgrade will occur at the following times (in UTC), based on region: North America - 08:00 UTC Australia - 21:00 UTC EU - 01...
Release 4.20.0
Version 4.20.0 will be released in the coming days based on data center region. Australia region: August 24 (early morning hours) EU and North America regions: August 31 at @ 02:00 UTC There were 22 i...
Incident Report: August 20 Slowdown/Outage in EU Region
On August 20, the commercebuild platform (V4) in our EU region experienced brief downtime for approximately 20 minutes resulting in 500 errors. As always, the stability of our platform is very impor...
Routine Database Maintenance from August 13 to August 16
Production AU and EU Databases: Friday, August 13 The production AU and EU databases will be restarted for routine maintenance. Expected downtime is less than 90 seconds, during which time stores will...
Release 4.19.0
Version 4.19.0 will be released this evening at approximately 22:00 U.S. Eastern time (i.e. August 10 at 02:00 UTC) to our NA and EU regions. 4.19.0 was released to the AU region on Thursday, August 5...
Queued Orders and Delayed Replication
10:00 UTC - Systems reports that orders are now being processed and replication has resumed. 09:23 UTC - We are aware of issues with queued orders and delayed replication (for sites running Sync 1) af...
500 Errors in Australia Region
August 11, 2021 - This issue occurred as a result of the latest release of our platform and updates that needed to be done prior to the roll out of the code changes. We are looking into conducting the...
Incident Report: July 28 Order Queueing and SSL Connection Errors in AU and EU Regions
On July 28, the commercebuild platform (V4) in both of our AU and EU regions experienced delays in the posting of orders from web stores to client ERP systems. Additionally, web stores in the AU regio...