The commercebuild platform will be upgraded to 4.81 in our Australia region on January 31, at 20:00 UTC, February 01 at 06:00 Melbourne time. 4.81 will be released to our North America and Europe regi...
Release 4.81
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500 Errors
UTC 03:09: Systems have continued to function as expected for the remainder of the day. Our team will continue to monitor and analyze the services. If any future issues arise, they will be posted here...
Web store loading times
Incident Report UTC 02:02 For our North American Clients, we had intermittent catalog searching and product page errors that resulted in product and search pages being unable to load correctly. This r...
Release 4.79
The commercebuild platform will be upgraded to 4.79 in our Australia region on January 07, at 20:00 UTC, January 08 at 06:00 Melbourne time. 4.79 will be released to our North America and Europe regio...
Release 4.78
The commercebuild platform will be upgraded to 4.78 in our Australia region on December 05, at 20:00 UTC, December 06 at 06:00 Melbourne time. 4.78 will be released to our North America and Europe reg...
“This site can’t be reached” Errors
10:35 UTC - We can report that this issue is resolved. If you run into any issues, please reach out to us via support[@]commercebuild.com. Thank you! 10:15 UTC - We are aware of "This site can't be re...
Release 4.77
The commercebuild platform will be upgraded to 4.77 in our Australia region November 21, at 20:00 UTC, November 22 at 06:00 Melbourne time. 4.77 will be released to our North America and Europe region...
Release 4.76
The commercebuild platform will be upgraded to 4.76 in our Australia region November 07, at 20:00 UTC, November 08 at 06:00 Melbourne time. 4.76 will be released to our North America and Europe region...
Connection Timeout Issues Affecting Stores in North America
November 8, 19:44 UTC - The issue occurred due to a large influx of traffic from crawlers (similar to Googlebot and other services that may index pages) across multiple sites. commercebuild utilizes r...
Planned Database Maintenance – 26 Oct 2023
On Thursday (26 Oct 2023) commercebuild will perform routine maintenance on the MySQL databases. The expected downtime is less than 60 seconds, during which time stores will be unavailable. This maint...