August 3, 2022 Our server admins found the outage was due to a PHP container that went down on a US server, causing approximately 4 minutes of down time. Measures have been taken to ensure it does not...
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Failed orders
23:23 UTC: This issue is now resolved. The cause of the issue was a change due to the 4.4.3 release, may have affected multiple regions, and has since been fixed. 21:15 UTC: Our development team conti...
Platform Issues
13:40 UTC @ July 25, 2022 - This incident is related to the incident that occurred on June 8. As was noted in that post, the number of nodes was increased to resolve the issue. For this incident, we f...
Release 4.43.0
The commercebuild platform will be upgraded to 4.43.0 in our Australia region on July 20 at 20:00 UTC, i.e. July 21 at 06:00 Melbourne time. 4.43.0 will be released to our North America and Europe reg...
Routine Infrastructure Maintenance – July 24-25, 2022
Planned maintenance is scheduled for July 24th and July 25th, 2022 for the PROD EU and AU regions. This maintenance includes infrastructure changes to create new resources. This is expected to take ap...
Release 4.42.0
The commercebuild platform will be upgraded to 4.42.0 in our Australia region on July 06 at 20:00 UTC, i.e. July 07 at 06:00 Melbourne time. 4.42.0 will be released to our North America and Europe reg...
Release 4.41.0
The commercebuild platform will be upgraded to 4.41.0 in our Australia region on June 22 at 20:00 UTC, i.e. June 23 at 06:00 Melbourne time. 4.41.0 will be released to our North America and Europe reg...
Platform Issues
June 13, 15.30 UTC - The platform-wide issue, which occurred on June 8 at approximately 18: 30 UTC, was brought under control by 19:30 UTC for all our web stores. Since then, our Systems team has run ...
Release 4.40.0
The commercebuild platform will be upgraded to 4.40.0 in our Australia region on June 08 at 20:00 UTC, i.e. June 09 at 06:00 Melbourne time. 4.40.0 will be released to our North America and Europe reg...
Release 4.39.0
The commercebuild platform will be upgraded to 4.39.0 in our Australia region on May 24 at 20:00 UTC, i.e. May 25 at 06:00 Melbourne time. 4.39.0 will be released to our North America and Europe regio...