Tutorials

Overview A favicon is the small icon you see in the browser tab next to your site’s name. It helps users quickly recognize your site when they have multiple tabs open and adds a nice, professional touch to your branding. Keeping it updated ensures your site always looks polished and on-brand. Here is an example […]

Overview commercebuild allows you to display a customer-specific logo when a customer logs into the webstore. This is useful when different customers or facilities need to see their own branding instead of the main site logo after logging in. Customer-specific logos are managed at the ERP customer account level. If no logo is set for […]

To set up Maximum Order Quantity, Product Custom Fields are required and a billable add-on. If Custom Fields are not accessible under Catalog > Product Settings, please contact us so that we can assist you further. Overview Maximum Order Quantity (MOQ – MAX) allows you to limit how many units of a product a customer […]

Overview The Promotion Item Flag gives you control over which products can or can’t use promo codes. Once you enable it, you can exclude specific items from promotions and control how promo codes behave when those items appear in the cart. This feature follows a strict all-or-nothing rule, so it’s important to understand how the […]

Overview Sales Reps often need the ability to place orders on behalf of customers without having full administrator access to the store. commercebuild supports this through group-level permissions that allow Sales Rep users to switch between the customer accounts they’re linked to or, if needed, access all customer accounts. This guide walks you through enabling […]

Overview Sales Rep accounts in commercebuild are designed to mirror the customer–salesperson relationships defined in your ERP (Sage). Each Sales Rep user in your webstore can be linked to one Sage Salesperson, and that linkage controls: Which customers the Sales Rep can See when they log in Which orders they can place on behalf of […]

Overview Sometimes a product doesn’t come with its own image, and you don’t want your shoppers staring at a blank space. A default product image saves the day. It steps in whenever a product has no dedicated photo, keeping your store looking neat and consistent. Plus, you’re not limited to product images, you can set […]

What is Cloud Armor? Google Cloud Armor is the primary security layer protecting ecommerce sites hosted on the commercebuild platform. It runs on Google’s global edge network, stopping attacks before they ever reach your store. By blocking malicious traffic at the edge, Cloud Armor helps keep your site fast, reliable, and available — even during […]

Overview There may be times when you need to remove Two-Factor Authentication (2FA), also called Multi-Factor Authentication (MFA), from a user’s account. This might be necessary if the user has lost access to their authenticator app, changed devices, or needs to reset their 2FA setup. Follow the steps below to safely unenroll a user from […]

Overview Sometimes customers may forget their login details or need help accessing their webstore account. In such cases, you can quickly send them a password reset link directly from the Customers section. This feature automatically triggers an email prompting the customer to set up a new password securely. Steps to Send a Password Reset Link Access […]