Tutorials

Once you have an understanding of what B2B user groups are, you’ll be able to begin creating them. You can create as many as you’d like but you are required to have at least one ready for users to be assigned to. First, navigate to Customers > Customer Groups in the eCommerce Console. Default groups […]

All of your B2B users will be assigned to a group. You can create multiple groups and they will determine certain settings for all users that have been assigned to it. The most common settings involve the following: What type of payments they can make (on account, by credit card) Whether or not they can […]

To add a custom banner to the header of your site – for the purposes of advertising a sale, for example, or to provide a notice to your customers – can be done quickly and easily through the webstore’s Custom Tags. Log into your store and navigate to “Settings → Modules → Custom Tags”. You […]

Embedding Google maps with locations to your offices or warehouses can help customers get directions to your business fairly quickly and easily. To embed Google maps on the frontend, go to Google maps – https://www.google.com/maps and follow these simple steps: In the Search Google Maps text box, type in the address of the location you […]

It is recommended to gain an understanding of how to set up product variants through the admin dashboard before delving into using the Excel export/imports. Setting up product variants through a step by step procedure not only offers a more visual way of connecting these dots but also provides insight on how the system expects […]

What are products variants? Product variants also known as “Variant/Virtual products” are products that have similarities but are based on one underlying product. For example: A T-shirt with different options of XS, S, M, L and XL sizes are five different products that have their respective SKUs in ERP. Similarly, if we add colors such […]

When adding new items to your commercebuild store, there are a few steps that must be taken to make them active and accessible online. Navigate to Catalog > Products and search for a product to check for its status, or filter the products to view all with a status of “Inactive”. The issue will be […]

The web store allows you to send a few email notifications, depending on the action taken in the store. You can set the origin and recipient email addresses for these notifications by going to System > Transaction Emails. For example, you can set the recipient(s) for the Failed Order Notification by modifying the email addresses […]

Overview In commercebuild, your Dealer (B2B) and Public (B2C) content live within the same webstore, but they can have different views and content. If you’ve created or updated a Brand, Category, Default Page, or Custom Page in the Dealer (B2B) view and want that same content reflected in the Public (B2C) view, you can copy […]

Whenever you have pricing issues on your web store, it is always helpful to send us screenshots from X3’s Price Search screen. In the video below, we’ll show you how. Please note that your X3 may be organized differently. If you are unable to locate the Price Search screen, please reach out to your internal […]