What are products variants? Product variants also known as “Variant/Virtual products” are products that have similarities but are based on one underlying product. For example: A T-shirt with different options of XS, S, M, L and XL sizes are five different products that have their respective SKUs in ERP. Similarly, if we add colors such […]
Tutorials
Activate new products in your web store
When adding new items to your commercebuild store, there are a few steps that must be taken to make them active and accessible online. Navigate to Catalog > Products and search for a product to check for its status, or filter the products to view all with a status of “Inactive”. The issue will be […]
How to Modify Transaction Email Recipients
The web store allows you to send a few email notifications, depending on the action taken in the store. You can set the origin and recipient email addresses for these notifications by going to System > Transaction Emails. For example, you can set the recipient(s) for the Failed Order Notification by modifying the email addresses […]
How to Copy a Brand, Category or Page from Dealer to Public
Overview In commercebuild, your Dealer (B2B) and Public (B2C) content live within the same webstore, but they can have different views and content. If you’ve created or updated a Brand, Category, Default Page, or Custom Page in the Dealer (B2B) view and want that same content reflected in the Public (B2C) view, you can copy […]
How to Do a Price Search in Sage X3
Whenever you have pricing issues on your web store, it is always helpful to send us screenshots from X3’s Price Search screen. In the video below, we’ll show you how. Please note that your X3 may be organized differently. If you are unable to locate the Price Search screen, please reach out to your internal […]
How to Delete Pre Authorizations (Preauths) from commercebuild Payments
It is possible to delete pre-authorizations (e.g. if they have expired) from commercebuild payments. Steps Open commercebuild Payments and login. Go to Maintenance in the menu bar. Click Pre Authorisations. Enter your username and password. Check the checkbox in the Delete column for the authorizations you wish to remove. Once you’ve selected all of the […]
How to Set up Order Terms and Conditions
If you want to require your customers to agree to order terms and conditions, the web store offers this functionality in the final step of the checkout process. Watch the video and/or follow the steps below to get Orders Terms & Conditions set up on your store. Enable Required Labels First, go to System > […]
How to Enable reCAPTCHA on Registration Forms
reCAPTCHA is an important way to prevent spam registration on your web store. To learn how you can enable reCAPTCHA on your user registration forms, please see the video below. Not Seeing reCAPTCHA? If you’re not seeing the reCAPTCHA input on your forms, be sure that the field is “always enabled”. To do this, click […]
How to Enable Multilanguage
Multilanguage allows you to translate your web store into several languages. If your company is global and needs to communicate with audiences that speak multiple languages, this is a must-use module. Video Overview Getting Started If you have not used Multilanguage on your web store, it is likely that it is not yet enabled. To […]
How to Convert a B2B User to B2C
In this guide, we’ll show you how to convert a B2B user to a B2C user. Download the Excel Sheet Go to Customers > Manage Customers, and search for the customer you wish to convert. Once located, click Tools > Export. An Excel sheet with this customer’s data will begin to download. Modify the Excel […]