Incident Affecting commercebuild Caching Store Services commercebuild customers in the North American Region were affected by a Cache platform out of memory incident. Incident began at 2024-08-06 04:4...
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500 Errors reported in North America
17:37 UTC - All systems remain stable and we will continue to monitor and investigate. This post will be updated with a final assessment once those investigations are complete. 16:40 UTC - All sites a...
Release 4.94
The commercebuild platform will be upgraded to 4.94 in our Australia region on July 30, at 20:00 UTC, July 31 at 06:00 Melbourne time. 4.94 will be released to our North America and Europe regions Aug...
Intermittent 500 Errors reported in North America
18:25 UTC: All sites are currently functional and our team is investigating further the source of the errors. We will update this post when we have more details. 17:55 UTC: Our team is currently inves...
Intermittent 500 Errors, Slowness Affecting Stores in North America
17:05 UTC - At 16:43 UTC, our systems team confirmed that our system recovered on its own approximately around 16:00 UTC. We do continue to monitor for any issues, and we continue to investigate the u...
Release 4.93
The commercebuild platform will be upgraded to 4.93 in our Australia region on July 16, at 20:00 UTC, July 17 at 06:00 Melbourne time. 4.93 will be released to our North America and Europe regions Jul...
Release 4.92
The commercebuild platform will be upgraded to 4.92 in our Australia region on July 03, at 20:00 UTC, July 04 at 06:00 Melbourne time. 4.92 will be released to our North America and Europe regions Jul...
Checkout Issues
00:03:01 UTC - Our team has upgraded the "polyfill" script on our platform to one that is secure and all stores should be functioning as expected. Please reach out to our support team at support@comme...
Release 4.91
The commercebuild platform will be upgraded to 4.91 in our Australia region on June 18, at 20:00 UTC, June 19 at 06:00 Melbourne time. 4.91 will be released to our North America and Europe regions Jun...
Release 4.90
The commercebuild platform will be upgraded to 4.90 in our Australia region on June 05, at 20:00 UTC, June 06 at 06:00 Melbourne time. 4.90 will be released to our North America and Europe regions Jun...