If a customer tries to process an order but fails -- perhaps due to a payment issue of some kind -- you can generally find this order in the Abandoned/Rejected Order Queue. In the web store admin, go ...
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How To Include Price Range In Shipping Charges
This article will talk about how to levy shipping charges based on order amount. For example, apply a shipping charge of $50 if the order amount is less than $100 or charge $30 if the order amount is ...
How to Add a Custom Message to Your Web Store Checkout
Currently it is not possible to add a custom message to your checkout page via a store setting. However, with this JavaScript snippet in a Custom Tags (System > Modules > Custom Tags) section, y...
How to Generate Sitemaps and the Google Product Feed
To generate your sitemaps and Google product feed, go to System > Sitemaps and click Generate Sitemaps. As noted in the screenshot above, if you need a Google Merchant product feed sitemap generate...
How to Display Volume Discount Pricing on Product Page
If a product in your web store has volume discount pricing, there are some changes to the Product Page Labels you can make to have those volume discounts appear in a more descriptive manner. Navigate ...
How To Create A Site Administrator
Creating a Site Administrator for your web store is a fairly easy step by step process. In your admin dashboard, navigate to System > Site Administrators. On the landing page, click New User butt...
Web Store Performance & Page Speed
Your web store's performance is a critical component of your customers' online shopping experience. There are three key areas of performance upon which you should focus: The time to first byte (TTFB) ...
Spreadsheet Import Error: “Headers were not valid”
If you observe the error Headers were not valid when importing a spreadsheet into the web store, this usually indicates that: There are either more columns of data than expected and/or There is extran...
How to Start the commercebuild agent Service
If your web store runs on Sync 2, you may be asked to start or restart the commercebuild Agent Service. The video below will take you through this process.
How to Set Up Metadata Information for Category pages
Metadata provides search engines like Google with important information about the content and purpose of each page on your web store, which helps determine their relevance in search results. In your a...