If your webstore is unable to connect to the server (for example, you are seeing “No SSH Connection” errors) follow these steps to restart the service. Start or Restart Symphony Client Ser...
Sage X3
How to Do a Price Search in Sage X3
Whenever you have pricing issues on your web store, it is always helpful to send us screenshots from X3’s Price Search screen. In the video below, we’ll show you how. Please note that your...
Sync 1 vs. Sync 2
commercebuild has recently begun upgrading web stores from Sync 1 to Sync 2, which is our improved replication software that keeps your web store up-to-date with your ERP. In this article, we’ll...
Customer: Failed to update Sage CRM with customer number
If you receive the following error message while processing an order: <<*>>ERROR MESSAGES (response)|*|Customer: Failed to update Sage CRM with customer number 'WEB00XXXX', named 'Starbuck...
File failed. Possible reasons: Symphony failed to connect to Sage
This error can be associated with a failed order. If the web store is successfully connecting to Sage, which you can test by going to ERP Integration > Test Connection in your Dashboard, you shoul...
FAILED – Invalid Signon Information. Make sure you supply the correct User ID and Password.
This error usually indicates that the credentials for Sage 300 or Windows server are incorrect. Once the correct credentials are known, they will need to be updated in Symphony Client, XM Symphony Cli...
Error: “FAILED – ERROR MESSAGES|*|Date Incorrect.”
FAILED - ERROR MESSAGES|*|Date incorrect (check the validity of the delivery and shipping dates). indicates that the order was placed on a day which was not selected as Default workdays in Sage becaus...