Our support chat agent (Susan) is not currently responding to chat requests. Our support software provider, Intercom, is currently working on restoring service.
We will provide updates here as they are available. You can also track the outage on Intercom's status site here →
If you need to reach us and do not have an open ticket already for your particular issue, you can email support directly at support@commercebuild.com.
Update 12:40 PM UTC: Susan will reply to chat requests, but will not forward to a human agent. Existing chats should work, but new chats won't reach support people to assist.
Update 12:57 PM UTC: While Intercom is still reporting an outage, we've tested and chat requests are reaching our Customer Success queue for the support team to manage. We'll continue to monitor the outage, but chat should be working as normal now.
Update 1:51 PM UTC: Intercom has resolved the issue and chat is operating normally.
