If you observe the error Headers were not valid when importing a spreadsheet into the web store, this usually indicates that: There are either more columns of data than expected and/or There is extran...
webstore
How to Start the commercebuild agent Service
If your web store runs on Sync 2, you may be asked to start or restart the commercebuild Agent Service. The video below will take you through this process.
How to Set Up Metadata Information for Category pages
Metadata provides search engines like Google with important information about the content and purpose of each page on your web store, which helps determine their relevance in search results. In your a...
How to Set Up Metadata Information for Product pages
Metadata provides search engines with the most important information about your web pages, including titles and descriptions. By using metadata correctly, you can boost your site's relevance in search...
How to Set Up Metadata Information for Content pages
With Metadata, we strengthen our ability to demonstrate relevance to search engines. The metadata speaks to search engines directly from each page crawled, to communicate important information about t...
How to 301 Redirect an Additional Domain to a Web Store Domain
Your web store can have one primary domain and several non-primary domains that 301 redirect to the primary domain. Subdomains If your domain is a subdomain, e.g. www.domain.com or sub.domain.com, the...
Setting up a Canada Post Shipping Rate Integration
Like many integrations, the main challenge is to get the credentials we need. Here are a few hints for Canada Post to let you know if you're looking at the right information, and how Canada Post nee...
How to Allow Fractional Quantities
The web store allows users to order fractional quantities of an item. Enable Fractional Quantities Globally To achieve this, you need to activate Allow Fractional Quantities and also set the number of...
View Web Store Email Log
You can view the emails that your web store sends to users via the Dashboard. Go to ERP Integration > Site Logs. Ensure the dropdown box in the top-right is set to Mail Log. If your site is still o...
How to rename Shipping Address label on Checkout screen
The Shipping Address field in Step 2 of the Checkout Process doesn't expect an address but rather a customer's/business' name which can be confusing to the users. The label can be easily modified in y...