Tutorials

When adding new items to your commercebuild store, there are a few steps that must be taken to make them active and accessible online. Navigate to Catalog > Products and search for a product to check for its status, or filter the products to view all with a status of “Inactive”. The issue will be […]

The web store allows you to send a few email notifications, depending on the action taken in the store. You can set the origin and recipient email addresses for these notifications by going to System > Transaction Emails. For example, you can set the recipient(s) for the Failed Order Notification by modifying the email addresses […]

If you create a category, brand, default or a custom page, you can copy all pages or individual pages from dealer (B2B) to public (B2C). You have two options: Copy from Dealer to Public – This will copy all of the B2B content over to B2C. Be careful, as the B2B pages will totally replace […]

Whenever you have pricing issues on your web store, it is always helpful to send us screenshots from X3’s Price Search screen. In the video below, we’ll show you how. Please note that your X3 may be organized differently. If you are unable to locate the Price Search screen, please reach out to your internal […]

It is possible to delete pre-authorizations (e.g. if they have expired) from commercebuild payments. Steps Open commercebuild Payments and login. Go to Maintenance in the menu bar. Click Pre Authorisations. Enter your username and password. Check the checkbox in the Delete column for the authorizations you wish to remove. Once you’ve selected all of the […]

If you want to require your customers to agree to order terms and conditions, the web store offers this functionality in the final step of the checkout process. Watch the video and/or follow the steps below to get Orders Terms & Conditions set up on your store. Enable Required Labels First, go to System > […]

reCAPTCHA is an important way to prevent spam registration on your web store. To learn how you can enable reCAPTCHA on your user registration forms, please see the video below. Not Seeing reCAPTCHA? If you’re not seeing the reCAPTCHA input on your forms, be sure that the field is “always enabled”. To do this, click […]

Multilanguage allows you to translate your web store into several languages. If your company is global and needs to communicate with audiences that speak multiple languages, this is a must-use module. Video Overview Getting Started If you have not used Multilanguage on your web store, it is likely that it is not yet enabled. To […]

In this guide, we’ll show you how to convert a B2B user to a B2C user. Download the Excel Sheet Go to Customers > Manage Customers, and search for the customer you wish to convert. Once located, click Tools > Export. An Excel sheet with this customer’s data will begin to download. Modify the Excel […]

When you’re shopping online and select a product to buy, you’re adding to your cart.  Typically, users build a cart once, checkout, and that’s it.  Their next order may be completely different. But for many customers, they might order the same items, or have a smaller subset of items that they like to order more […]