We’re excited to announce a new feature that gives you visibility into your order API operations. Web stores using our order API can now access gateway logs directly within the admin interface, making troubleshooting easier than ever. How to Access Gateway Logs Log in to your web store admin panel Navigate to “Sales → Order […]
Tutorials
Tickets Portal: User Guide
Overview The commercebuild Tickets Portal is a centralized hub where you can easily access and manage all your support and implementation tickets. From here, you can see any tickets currently in progress, review past conversations, and reply directly, all in one place. Accessing the Portal The Tickets Portal is available at: https://tickets.commercebuild.tools Login Access Each […]
How to use Create Promotions (V2)
Promotions are a fantastic way to encourage customers to make purchases on your web store. Whether you’re offering discounts, special deals, or free shipping, setting up a promo code is a simple process. Let’s walk through it step by step! Step 1: Enable Promotions Before setting up a promo code, you need to make sure […]
Managing WooCommerce Groups and Group Users
How to Manage Groups and Assignments Groups and assignments help you control features and permissions for different users on your site. Here’s a simple guide to creating, assigning, and importing groups in your WordPress Admin area. Creating Groups Go to WP Admin > commercebuild > Group Management. Enter a group name in the “Add/Update Group” […]
Supervisor Role for B2B User Management
We are excited to announce a powerful new feature for our web store platform: the Supervisor Role. This role adds new capabilities for managing B2B users directly through the platform while ensuring control over access to A/R customers and specific store categories. What Makes the Supervisor Role Special? Supervisors are a new type of Sales […]
How to locate order details that are sent as a file
Sometimes, orders are saved directly to your server as a file. If that’s the case for you, here’s how you can quickly find the details: Head over to this path:Programs → XM → SymphonyClient → Orders Here is a screenshot for your reference Search for the order number you’re looking for. Open the matching file […]
How to use the Hot Deals module
This module creates a rotating carousel of items that are in your webstore. It is perfect for featuring a particular collection of items, best sellers, featured or sale items. Items that are in the Hot Deals Module can be directly added to a customer’s cart or can act as a link to that item’s product […]
Obtaining Your UPS OAuth Credentials
As of June 3, 2024, interactions with the UPS API require OAuth 2.0 security credentials. Follow the instructions below to obtain yours. 1. Log into UPS Go to https://www.ups.com and log into your account. Once logged in, go to their developer’s portal: https://developer.ups.com 2. Go to My Apps Press on the My Apps link in […]
How to Add and Setup a Custom Field
To set this up, Product Custom Fields are required and a billable add-on. If Custom Fields are not accessible under Catalog > Product Settings, please contact us so that we can assist you further. In this guide, we’ll help you get the custom field set up, as well as activate the custom field for a […]
Configuring Consent for Google Analytics 4 Using Klaro
In today’s digital world, balancing user privacy with the need for analytics insights is crucial. In this article we will review how to set up Google Analytics consent using Klaro and Google Tag Manager. Klaro provides an elegant and easy-to-use cookie management interface for users, and is a smart way for website owners to respect […]