Tutorials

Overview Sometimes, you might want to set up accounts for new customers or users without showing them product pricing, maybe for wholesale inquiries, catalog browsing, or special business needs. Here’s a simple way to do that on your store! You can easily hide prices from selected customers by creating a special customer group and enabling […]

Please Note: custom field mappings are a paid add-on. Please reach out to the support team or your account manager to find out if your plan includes this feature. Through custom field mappings, configured by our support or implementation teams, we can map custom data from your ERP to your web store to be displayed […]

Keeping your commercebuild app updated is key to making sure your webstore and Business Central stay in sync. This quick guide will walk you through the steps to update the app inside Business Central. Follow these steps to install the latest update: Step 1: Open the Admin Center In your Business Central, go to Admin […]

Overview This knowledge base article outlines the various methods for implementing tariffs in your web store based on your specific ERP system or WooCommerce integration. Tariffs can be essential for businesses selling internationally, particularly to customers in the United States. This guide provides system-specific options to help you determine the best approach for your business […]

We’re excited to announce a new feature that gives you visibility into your order API operations. Web stores using our order API can now access gateway logs directly within the admin interface, making troubleshooting easier than ever. How to Access Gateway Logs Log in to your web store admin panel Navigate to “Sales → Order […]

Overview The commercebuild Tickets Portal is a centralized hub where you can easily access and manage all your support and implementation tickets. From here, you can see any tickets currently in progress, review past conversations, and reply directly, all in one place. Accessing the Portal The Tickets Portal is available at: https://tickets.commercebuild.tools Login Access Each […]

Overview Promotions are a fantastic way to encourage customers to make purchases on your web store. Whether you’re offering discounts, special deals, or free shipping, setting up a promo code is a simple process. Let’s walk through it step by step! Step 1: Enable Promotions Before setting up a promo code, you need to make […]

How to Manage Groups and Assignments Groups and assignments help you control features and permissions for different users on your site. Here’s a simple guide to creating, assigning, and importing groups in your WordPress Admin area. Creating Groups Go to WP Admin > commercebuild > Group Management. Enter a group name in the “Add/Update Group” […]

We are excited to announce a powerful new feature for our web store platform: the Supervisor Role. This role adds new capabilities for managing B2B users directly through the platform while ensuring control over access to A/R customers and specific store categories. What Makes the Supervisor Role Special? Supervisors are a new type of Sales […]

Sometimes, orders are saved directly to your server as a file. If that’s the case for you, here’s how you can quickly find the details: Head over to this path:Programs → XM → SymphonyClient → Orders Here is a screenshot for your reference Search for the order number you’re looking for. Open the matching file […]