Tutorials

Overview Sales Reps often need the ability to place orders on behalf of customers without having full administrator access to the store. commercebuild supports this through group-level permissions that allow Sales Rep users to switch between the customer accounts they’re linked to or, if needed, access all customer accounts. This guide walks you through enabling […]

Overview Sales Rep accounts in commercebuild are designed to mirror the customer–salesperson relationships defined in your ERP (Sage). Each Sales Rep user in your webstore can be linked to one Sage Salesperson, and that linkage controls: Which customers the Sales Rep can See when they log in Which orders they can place on behalf of […]

Overview Sometimes a product doesn’t come with its own image, and you don’t want your shoppers staring at a blank space. A default product image saves the day. It steps in whenever a product has no dedicated photo, keeping your store looking neat and consistent. Plus, you’re not limited to product images, you can set […]

Overview Google Cloud Armor is the primary security layer protecting ecommerce sites hosted on our platform. Built on Google’s global edge network, it helps stop DDoS attacks, malicious bots, and common web-based threats before they reach your servers. This reduces load, improves site reliability, and keeps legitimate traffic flowing even during attack conditions. Global, Edge-Level […]

Overview There may be times when you need to remove Two-Factor Authentication (2FA), also called Multi-Factor Authentication (MFA), from a user’s account. This might be necessary if the user has lost access to their authenticator app, changed devices, or needs to reset their 2FA setup. Follow the steps below to safely unenroll a user from […]

Overview Sometimes customers may forget their login details or need help accessing their webstore account. In such cases, you can quickly send them a password reset link directly from the Customers section. This feature automatically triggers an email prompting the customer to set up a new password securely. Steps to Send a Password Reset Link Access […]

Please note: 2FA is an Enterprise-level feature. Contact the support team if you would like to have a discussion about enabling it in your store. Overview Two-Factor Authentication (2FA) is an excellent way to boost your webstore’s security by adding an extra layer of protection for user logins. Instead of relying solely on passwords, users […]

Overview Keeping your account secure is always a top priority, and Two-Factor Authentication (2FA) adds an extra layer of protection to your webstore login. With 2FA enabled, even if someone gets hold of your password, they won’t be able to access your account without the one-time code generated by your phone or authenticator app. Before […]

Overview At the moment, commercebuild doesn’t natively host 360° or 3D product images, but you can easily display them using a third-party 3D viewer such as Vectary. How It Works You can upload your 3D models to a third-party platform like Vectary.com, which allows you to create and host interactive 360° product views. Vectary supports […]

Overview Sometimes you may need to export all orders placed by a specific customer. This can be done quickly from your webstore’s admin by filtering orders by the customer’s email address and then exporting them. How do I do it? Log in to your webstore admin > Go to: https://YourWebStore.com/admin/morders/orders Filter by user  Locate the […]