Overview This knowledge base article outlines the various methods for implementing tariffs in your web store based on your specific ERP system or WooCommerce integration. Tariffs can be essential for businesses selling internationally, particularly to customers in the United States. This guide provides system-specific options to help you determine the best approach for your business […]
Tutorials
Accessing Gateway API Logs in Your Web Store Admin
We’re excited to announce a new feature that gives you visibility into your order API operations. Web stores using our order API can now access gateway logs directly within the admin interface, making troubleshooting easier than ever. How to Access Gateway Logs Log in to your web store admin panel Navigate to “Sales → Order […]
Tickets Portal: User Guide
Overview The commercebuild Tickets Portal is a dedicated platform where customers can access and manage their support and implementation tickets in one convenient location. This portal allows you to view all currently pending tickets with commercebuild, review conversation history, and respond directly to tickets. Accessing the Portal The Tickets Portal is available at: https://tickets.commercebuild.tools Login […]
CommerceBuild – How to use Create Promotions (V2)
Promotions are a fantastic way to encourage customers to make purchases on your web store. Whether you’re offering discounts, special deals, or free shipping, setting up a promo code is a simple process. Let’s walk through it step by step! Step 1: Enable Promotions Before setting up a promo code, you need to make sure […]
Managing WooCommerce Groups and Group Users
How to Manage Groups and Assignments Groups and assignments help you control features and permissions for different users on your site. Here’s a simple guide to creating, assigning, and importing groups in your WordPress Admin area. Creating Groups Go to WP Admin > commercebuild > Group Management. Enter a group name in the “Add/Update Group” […]
Supervisor Role for B2B User Management
We are excited to announce a powerful new feature for our web store platform: the Supervisor Role. This role adds new capabilities for managing B2B users directly through the platform while ensuring control over access to A/R customers and specific store categories. What Makes the Supervisor Role Special? Supervisors are a new type of Sales […]
How to locate order details that are sent as a file
If orders are saved to your server as a file you can look up the order arguments under Programs → XM → SymphonyClient → Orders Do a search for a specific order number and open it in a notepad. If the support team is requesting the file, copy the order details and send it to […]
WooCommerce Roles Management
Role management in WooCommerce is extremely flexible when using the custom commercebuild functionality. In this article, we will walk you through how roles can best be used to manage users in your online e-commerce store. What are roles? User roles in WordPress define the set of permissions and capabilities assigned to each user on the […]
How to use the Hot Deals module
This module creates a rotating carousel of items that are in your webstore. It is perfect for featuring a particular collection of items, best sellers, featured or sale items. Items that are in the Hot Deals Module can be directly added to a customers cart or can act as a link to that item’s product […]
Obtaining Your UPS OAuth Credentials
As of June 3, 2024, interactions with the UPS API require OAuth 2.0 security credentials. Follow the instructions below to obtain yours. 1. Log into UPS Go to https://www.ups.com and log into your account. Once logged in, go to their developer’s portal: https://developer.ups.com 2. Go to My Apps Press on the My Apps link in […]