Issue Summary
We recently experienced a brief performance slowdown affecting some of our services. Our team quickly identified and resolved the issue, and all systems are now operating normally.
What happened:
Our platform experienced unexpected heavy traffic from automated crawlers that were accessing product categories with numerous filters in a way that placed unusual strain on our systems.
Actions we've taken:
- We've implemented immediate measures to restore normal performance
- Our development team has deployed updates to better manage aggressive crawler behavior
- We've added enhanced rate limiting for unusual traffic patterns
- We're implementing additional verification steps for traffic from specific regions where we observed unusual patterns
Future improvements:
We are also working on optimizing how product filters are processed, which will improve overall performance, especially for categories with large product catalogs.
We appreciate your understanding and remain committed to providing reliable service. If you have any questions or concerns, please don't hesitate to contact our support team.
22:31 UTC - A fix for this issue has been released. This post may be updated with further details of what occurred, and steps our team will take to ensure prevention of it in the future.
22:20 UTC - Our team has identified the issue and will be issuing a fix shortly. We will update this post when that is complete.
21:46 UTC - Our team is investigating reports of performance issues on some NA hosted sites, including slow load times and problems with loading products. We will update this post with more information as we receive it.
