Our team will be performing scheduled updates to our database system from January 28 to February 13. These updates will be conducted in phases, with different stores affected at different times. Please review the information below to determine when your store will be impacted.
What to expect
During the maintenance window, your web store will be offline, and users will see a maintenance-mode page. The downtime for each store will vary based on the size of its database. To minimize disruptions, updates will be scheduled during off-hours for all stores.
These are the following dates planned for the updates:
- January 27th ~00:00 UTC - Staging environment updated
- January 28th ~12:00 UTC - AU environment updated
- February 4th ~00:00 UTC - EU environment updated
- February 4th ~06:00 UTC - US environment updated - Database 12
- February 5th ~06:00 UTC - US environment updated - Databases 11 and 10
- February 10th ~06:00 UTC - US environment updated - Databases 9, 7, and 5
- February 11th ~06:00 UTC - US environment updated - Databases 3 and 4
- February 12th ~06:00 UTC - US environment updated - Databases 2 and 1
- February 13th ~06:00 UTC - US environment updated - Database 8
We will be reaching out to all customers individually to communicate the expected update date and time for each store. Please watch for that email.
FAQ
How long will my site be offline?
The duration of downtime depends on the size of your site’s database. Most sites on our platform have smaller databases, resulting in minimal downtime. For sites with larger databases, we will notify you directly with more details. If you have specific questions, please contact our support team.
How can I know which database my site is in?
You will receive a direct email notification from our team with this information, but our support team can also provide these details. Please email support@commercebuild.com for assistance.
I have an important event on the same day as the upgrade. Can this upgrade be rescheduled for my site?
If your store has a critical event scheduled during the planned update, please email support@commercebuild.com. We’ll do our best to accommodate your needs and ensure a smooth upgrade process.
