Support Email Deliverability Issues

December 8 @ 12:09 UTC - The issue is resolved. We have received emails sent throughout the day and will respond to them as soon as possible. We appreciate your patience.

December 7 @ 20:32 UTC - We continue to experience issues with email deliverability. This is likely due to an outage at Amazon Web Services (AWS), impacting a significant number of services globally. We are monitoring AWS's status:

December 7 @ 20:07 UTC - Our ticketing system service provider is experiencing issues that seem to be impacting our ability to receive emails. Other aspects of the service could be impacted as well, such as chat. We are able to monitor emails being sent to If you are trying to reach commercebuild Success with an urgent matter and are not receiving a response, please be sure your email is sent to, and we will respond shortly.