Incident Report UTC 02:02 For our North American Clients, we had intermittent catalog searching and product page errors that resulted in product and search pages being unable to load correctly. This r...
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Release 4.79
The commercebuild platform will be upgraded to 4.79 in our Australia region on January 07, at 20:00 UTC, January 08 at 06:00 Melbourne time. 4.79 will be released to our North America and Europe regio...
Release 4.78
The commercebuild platform will be upgraded to 4.78 in our Australia region on December 05, at 20:00 UTC, December 06 at 06:00 Melbourne time. 4.78 will be released to our North America and Europe reg...
“This site can’t be reached” Errors
10:35 UTC - We can report that this issue is resolved. If you run into any issues, please reach out to us via support[@]commercebuild.com. Thank you! 10:15 UTC - We are aware of "This site can't be re...
Release 4.77
The commercebuild platform will be upgraded to 4.77 in our Australia region November 21, at 20:00 UTC, November 22 at 06:00 Melbourne time. 4.77 will be released to our North America and Europe region...
Release 4.76
The commercebuild platform will be upgraded to 4.76 in our Australia region November 07, at 20:00 UTC, November 08 at 06:00 Melbourne time. 4.76 will be released to our North America and Europe region...
Connection Timeout Issues Affecting Stores in North America
November 8, 19:44 UTC - The issue occurred due to a large influx of traffic from crawlers (similar to Googlebot and other services that may index pages) across multiple sites. commercebuild utilizes r...
Planned Database Maintenance – 26 Oct 2023
On Thursday (26 Oct 2023) commercebuild will perform routine maintenance on the MySQL databases. The expected downtime is less than 60 seconds, during which time stores will be unavailable. This maint...
Release 4.75
The commercebuild platform will be upgraded to 4.75 in our Australia region October 25, at 20:00 UTC, October 26 at 06:00 Melbourne time. 4.75 will be released to our North America and Europe regions ...
Site availability in the AU region
20:55 UTC - Our team has resolved the issue and all sites should be loading as expected. 20:53 UTC - We are aware that sites hosted in our AU region are having availability issues. Our development tea...