How to locate order details that are sent as a file

Sometimes, orders are saved directly to your server as a file. If that’s the case for you, here’s how you can quickly find the details:

• Head over to this path:
  Programs → XM → SymphonyClient → Orders

Here is a screenshot for your reference

• Search for the order number you’re looking for.

• Open the matching file in Notepad (or any text editor).

• If the support team has asked for it, just copy the order details and either:

  • Paste them into your open Intercom ticket, or

  • Share them securely via quickforget.com

Let us know if you need any help along the way.