FAILED - ERROR MESSAGES|*|Date incorrect (check the validity of the delivery and shipping dates). indicates that the order was placed on a day that was not selected as Default workdays in Sage because the site work days affect the delivery dates.
Ensure Default workdays are selected
Confirm the work days set up for all your sites/warehouses in Sage. For that,
- Navigate to All > Setup > Organizational structure > Sites.
- Check all the days under Default workdays.
Similarly, ensure the workdays are selected for the customer as well. For that,
- Navigate to All > Common Data > BPs > Customers.
- Check all the days under Default workdays.
Finally, the commercebuild team can help send the failed order manually by changing the date in the order arguments. Please get in touch with us after ensuring the above selection is in place.
Still, having trouble?
Please contact commercebuild support for assistance.