Tutorials

Like many integrations, the main challenge is to get the credentials we need.  Here are a few hints for Canada Post to let you know if you’re looking at the right information, and how Canada Post needs to see that information from our system. Here’s the information we need entered into the integrations settings, which […]

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. It empowers you with tools to analyze data for your business and leverage it for making impactful decisions. This guidance helps you set up your webstore for Google Analytics. Follow these steps to get started. Google Analytics set up […]

The web store allows users to order fractional quantities of an item. Enable Fractional Quantities Globally To achieve this, you need to activate Allow Fractional Quantities and also set the number of decimal places. For example, if a user could order 1.25 units of an item, then you would need to set Fractional Quantities Decimal […]

You can view the emails that your web store sends to users via the Dashboard. Go to ERP Integration > Site Logs. Ensure the dropdown box in the top-right is set to Mail Log. If your site is still on Sync 1, then the Replication Log is shown by default. If the emails are logged […]

The Shipping Address field in Step 2 of the Checkout Process doesn’t expect an address but rather a customer’s/business’ name which can be confusing to the users. The label can be easily modified in your admin dashboard by navigating to System > Labels. Locate the field “Shipping Name” under the panel Tax, Billing & Shipping […]

A video is a useful tool when it comes to helping potential buyers learn about a product. It keeps people on your website longer and engages them with your content. To add videos to your content, follow a simple step-by-step process: Getting Started For the sake of this guide, we will add a video to […]

This functionality requires Elasticsearch to be enabled for search results. If you are not sure if this is activated on your web store, please reach out to commercebuild Customer Success. You can control which data points in your products are searchable via the Boosting setting in the Elasticsearch Search Configuration. To set this up, go […]

For products to appear on the front end, it is imperative that we assign them to a category. Please follow the below guide on how to assign products to one or many categories. Assign product(s) to a category Navigate to Catalog > Categories. Locate and select the category to which product(s) are to be assigned. […]

In step four of the checkout process, you may want to order the carriers/shipping options in a specific way. To configure this, go to System > Shipping Setup > Carriers. Once on the Carriers page, observe that each carrier has a value for the Sort Order column. The Sort Order will determine the order in […]

Product reviews allow your customers to leave feedback about your products. They can be enabled in the Product Tabs Module on the Product Page. They will also need to be enabled for B2B users and/or B2C users through the System → Features page. B2B User Settings: /admin/msite/features B2C User Settings: /admin/msite/features/public Once enabled, the Product […]