FAILED – ERROR MESSAGES|*|Date incorrect (check the validity of the delivery and shipping dates). indicates that the order was placed on a day that was not selected as Default workdays in Sage because the site work days affect the delivery dates. Ensure Default workdays are selected Confirm the work days set up for all your […]
Troubleshooting
Email Deliverability and SPF Records
Your website will be sending emails to your clients on your behalf for various reasons, such as order confirmations and password change requests. We send those emails directly, rather than passing them through your email server. This means they can be flagged as suspicious unless you publicly authorize our outgoing mail server. To create this […]
How to Prevent Spam with reCAPTCHA
Google reCAPTCHA is an effective way to prevent spam submissions on forms. However, it is not foolproof. If you’d like to further harden the security of your web store and add additional protections against spammers and bots, we recommend signing up for Cloudflare and implementing firewall rules.
Error: “FAILED – ERROR MESSAGES|*|No SSH Connection.”
FAILED – ERROR MESSAGES|*|No SSH Connection. indicates that we are unable to connect to the ERP server. Usually, this is a quick fix. Ensure Symphony Client is Running Click the Symphony Client icon on the server desktop or select it from the Windows Start menu. It is recommended to run the Symphony Client as an […]
How to View the Console in Chrome
If there is an issue with a site — for example, a button you click does not lead to the expected result or action — the browser Developer Tools can be very useful in determining what the cause is. Specifically, the “Console” within the browser Developer Tools often provides useful information. To access it, first […]