Orders in “Queued” State

15:34 UTCThis issue continues to affect some stores intermittently across different regions, not just the EU as originally stated. We have escalated the issue to our systems team. When more information becomes available, we will update this post.

10:00 UTC - Our Systems team is looking to resolve the issue and we anticipate it being resolved in the next few hours. When resolved, we will update this post.

09:30 UTC - We are aware of an issue whereby orders are stuck in Queued status on some of our sites in EU region.

Orders in Queued status on /admin/morders/failed


We will update this post as soon as new information becomes available. Thank you for your patience.