15:34 UTC - This issue continues to affect some stores intermittently across different regions, not just the EU as originally stated. We have escalated the issue to our systems team. When more inform...
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Incident Report: August 20 Slowdown/Outage in EU Region
On August 20, the commercebuild platform (V4) in our EU region experienced brief downtime for approximately 20 minutes resulting in 500 errors. As always, the stability of our platform is very impor...
DB Migration Issues
8:00 UTC, March 30 - The issue is resolved. 7:30 UTC, March 30 - Many of our sites have recovered from the issue and just a few of them are left. Again, our Systems team is relentlessly fixing the iss...