commercebuild Payments simplifies capturing preauthorizations in Sage 300 web stores. To learn how to capture a preauthorization, please watch the video below.

If you are seeing errors under /admin/Msystem_notifications regarding Paya Connect Desktop (Sage Exchange Desktop) Client Not Running, here are the steps to get that running again. Open Symphony Clien...

If your webstore is unable to connect to the server (for example, you are seeing “No SSH Connection” errors) follow these steps to restart the service. Start or Restart Symphony Client Ser...

When adding new items to your commercebuild store, there are a few steps that must be taken to make them active and accessible online. Navigate to Catalog > Products and search for a product to che...

In the web store, you or your customers may see the following error messages when attempting to check out: CUSTOMER DISABLED This account has been disabled, please contact the site administrator to ac...

It is possible to delete pre-authorizations (e.g. if they have expired) from commercebuild payments. Steps Open commercebuild Payments and login. Go to Maintenance in the menu bar. Click Pre Authorisa...

If you navigate to System > Site Settings on your webstore’s admin dashboard, the details under Client Location Details tab are the location details of your company. As emails sent from the w...

When you register Sage 300, you register for a specific number of LanPak users. When we connect to Sage 300 to post orders, it counts us as a “user.” So, if all users are logged in, then w...

In the web store, you can map the Ship Via Description from the web store carrier to Sage 300 for the Customer Default carrier code by defining both the Carrier Name and the Description. Edit the Carr...

When uploading a template customer to your user registration forms, you may experience the following error: Please check the customer code of '%s' in row %s". If the customer code is valid, please che...