Tutorials

To add a custom banner to the header of your site – for the purposes of advertising a sale, for example, or to provide a notice to your customers – can be done quickly and easily through the webstore’s Custom Tags. Log into your store and navigate to “Settings → Modules → Custom Tags”. You […]

Embedding Google maps with locations to your offices or warehouses can help customers get directions to your business fairly quickly and easily. To embed Google maps on the frontend, go to Google maps – https://www.google.com/maps and follow these simple steps: In the Search Google Maps text box, type in the address of the location you […]

It is recommended to gain an understanding of how to set up product variants through the admin dashboard before delving into using the Excel export/imports. Setting up product variants through a step by step procedure not only offers a more visual way of connecting these dots but also provides insight on how the system expects […]

What are products variants? Product variants also known as “Variant/Virtual products” are products that have similarities but are based on one underlying product. For example: A T-shirt with different options of XS, S, M, L and XL sizes are five different products that have their respective SKUs in ERP. Similarly, if we add colors such […]

When adding new items to your commercebuild store, there are a few steps that must be taken to make them active and accessible online. Navigate to Catalog > Products and search for a product to check for its status, or filter the products to view all with a status of “Inactive”. The issue will be […]

The web store allows you to send a few email notifications, depending on the action taken in the store. You can set the origin and recipient email addresses for these notifications by going to System > Transaction Emails. For example, you can set the recipient(s) for the Failed Order Notification by modifying the email addresses […]

If you create a category, brand, default or a custom page, you can copy all pages or individual pages from dealer (B2B) to public (B2C). You have two options: Copy from Dealer to Public – This will copy all of the B2B content over to B2C. Be careful, as the B2B pages will totally replace […]

Whenever you have pricing issues on your web store, it is always helpful to send us screenshots from X3’s Price Search screen. In the video below, we’ll show you how. Please note that your X3 may be organized differently. If you are unable to locate the Price Search screen, please reach out to your internal […]

It is possible to delete pre-authorizations (e.g. if they have expired) from commercebuild payments. Steps Open commercebuild Payments and login. Go to Maintenance in the menu bar. Click Pre Authorisations. Enter your username and password. Check the checkbox in the Delete column for the authorizations you wish to remove. Once you’ve selected all of the […]

If you want to require your customers to agree to order terms and conditions, the web store offers this functionality in the final step of the checkout process. Watch the video and/or follow the steps below to get Orders Terms & Conditions set up on your store. Enable Required Labels First, go to System > […]