Admin > Sales > Failed Invoices


This page provides a table with invoices where a payment attempt was made in commercebuild but the payment failed to be inserted into the ERP system. This table is sortable by clicking on the headings to sort by ascending/descending order. You may also enter/select a search criteria to search in that column. Clicking  will remove all search criteria text and any search criteria selections that were made.

  • View Detail
    • Clicking this option in the specified row will open up details for that specific order such as payment information and any errors that may have been reported when connecting to the ERP system.
  • Resend
    • This option only appears for failed invoices
    • Clicking this option in the specified row will re-insert the order into the queue to be sent to your ERP system.